Epic Network Support Limited Conditions of Sale – Trading as Watchguard-Experts

 

1. Definitions

1. In these terms & conditions ‘the company’ shall mean Epic Network Support Limited whose registered office is: 15 Home Farm, Luton Hoo Estate, Bedfordshire, LU1 3TD.
2. ‘The customer’ shall mean the person, firm, Company, or organisation purchasing or agreeing to purchase the goods from the company.
3. Goods shall mean the equipment, parts or services to be supplied by the company.

2. Prices

1. The prices on our web site are correct at the time of publication; however they may be subject to change without notice. We will endeavour to inform the customer if there is a change in price.
2. Shall be payable without any deduction or set off.
3. VAT is chargeable at the rate ruling at the date of dispatch.
4. Delivery is normally free of charge.

 

3. Payment

Is normally required to be paid either: at the time of ordering (by credit or debit card); by making a bank transfer against a pro forma issued and sent to the customer by the company.  

The company reserves the right not to give a credit account and will process orders in line with due diligence. The directors of the company have the ultimate decision.

The company reserves the right not to dispatch goods for any customer with an overdue account.

The company reserves the right to charge interest on overdue balances and will set the rate of interest at the base rate + 8% until payment is made and without prejudice to any other rights available to the company in order to receive payment.

4. Carriage

Is normally free to any destination on the U.K mainland. This may change without notice.

5. Order Cancellation

1. The Company reserves the right to refuse the return of any goods ordered in error. Such errors must be notified to the Company within 14 days of receipt of goods.
2. No reasonable request to cancel an order will be refused by the company.
3. The company reserves the right to charge a handling fee of up to 25% of the invoice amount if the goods have already been dispatched before cancellation is received by the company, and for repackaging of those goods ordered in error.
4. It is the responsibility of the customer to ensure the safe return of goods to the company at the customer’s expense.

6. Returns & Refunds

The applicable policy is here: https://watchguard-experts.com/policies/refund-policy

 

7. Title

1. The company remains the owner of all goods supplied to the customer until such time payment has been received in full.
2. If the goods have been resold, the company’s beneficial entitlement shall be attached to the proceeds of the resale and the company will claim the full purchase price of the proceeds received. c. The company may for the purpose of recovering its goods enter upon any premises where they are stored and repossess the goods.
3. It is the customer’s responsibility to ensure that all goods purchased from the company are fully insured against any eventuality including, but not limited to, fire, theft and flooding until such time that goods are paid for in full.
4. A customer prepays and we have agreed a landed price, the title (and therefore responsibility) for the goods shall only transfer when the goods are delivered at the client’s address. At this point the customer should include the items on their own insurance.

8. Force Majeure

The company shall not be liable to the customer for any failure to perform its obligations due to any circumstances beyond its control (including without limitation strikes, lock-outs, industrial disputes, failure, power supply delays, telecommunication failures caused by British Telecommunications PLC or any other person, firm or company, delays caused by any manufacture of goods, riots, civil disturbances, war or war-like activity, embargoes, fire explosion, flood or natural causes) and in such event the company may elect by written notice to cancel any agreement with the customer or elect that the time for performance shall be extended until such time as the company can reasonably effect performance.

9. Copyright

No part of the Watchguard-Experts web site may be reproduced or transmitted in any form or by any means, or stored in any form of retrieval system of any nature without the written permission of a company director. Action will be taken against any person or company breaking this copyright.

10. Disclaimer

Whilst every effort is made to ensure all details and information contained within this web site are correct the company cannot be held responsible for any omissions or errors that may occur. E&OE.

11. Law and Justification

1. When, on selling goods, the customer must comply at all times with all the applicable laws and regulations.
2. These terms and conditions shall be governed and construed in accordance with English Law. In the event that by reason of court rules any action brought by the company against the customer is transferred to a court other than the Cambridgeshire Courts, the customer irrevocably consents to the transfer of such action back to the courts at Cambridge.

12. Publication Disclaimer

Every effort has been made to ensure that the illustrations and specifications of each product and service depicted within this web site are correct at the time of going to press.

13. Product Disclaimer

The Company cannot be held responsible for any discrepancies that may occur within the specifications depicted within this web site. Certain manufacturers reserve the right to alter their specifications without notice. The Company cannot be held responsible for any damages incurred as a result of inconsistencies within the specifications.